Shipping Policy

At Robots and Gadgets, we aim to get your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been received and confirmed. Orders are not processed, packed, or shipped on weekends or public holidays.

During busy periods, promotions, product launches, or peak seasons, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.

Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on your location, the size of your order, and the selected shipping method.

Estimated delivery times may vary depending on your area and the courier network. Please note that delivery timeframes are estimates only and may be affected by courier delays, weather conditions, public holidays, or other factors outside our control.

Shipping Coverage

We currently ship to locations available at checkout. If your area is not listed or you are unsure whether we can deliver to your address, please contact us before placing your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation message with tracking details, where available.

Please allow a short time for tracking updates to reflect after dispatch.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address and contact details entered at checkout are accurate and complete.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information. If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be resent.

Delays and Courier Issues

While we do our best to ensure your order arrives on time, we cannot guarantee exact delivery dates once your parcel has been handed over to the courier.

We are not liable for shipping delays caused by third-party courier services, high parcel volumes, strikes, severe weather, or other unforeseen circumstances beyond our control.

Damaged, Lost, or Missing Parcels

If your order arrives damaged, or if you believe your parcel has been lost in transit, please contact us as soon as possible.

Please include your order number, photos of any damage where applicable, and a brief description of the issue so we can assist you promptly.

Partial Shipments

In some cases, an order may be shipped in separate parcels depending on product availability, packaging requirements, or supplier lead times. If this happens, we will let you know where possible.

Contact Us

For any shipping-related questions, please contact us:

Email: info@robotgadgets.co.za
Telephone: +27 87 057 1161
Business Hours: 9:00 AM to 5:00 PM